Josef Seibel By Post FAQ - Page 1

Pricing

All the prices on the website are inclusive of UK VAT.

Delivery

We deliver using Royal Mail

If your item is not in stock, we will inform you by email and send the item when it comes into stock. You can cancel if you would rather not wait. If the item is in stock delivery is usually within 2-4 working days.

Security

You will not be asked for any credit card details on our site. You will be transferred to the SagePay secure website to enter your card and address details. SagePay is one of the largest credit card processing companies in the world. If you do not feel happy entering your credit card number over the internet, please do give us a call on 01263 711309 and we will process your order over the phone.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you Lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes:

Your Name, Address, Telephone Number, E-Mail Address, Credit/Debit Card Details

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy.

We use your email address to send acknowledgement of orders, Your email address is confidential to us and will not be passed to third parties, unless ordered otherwise by an official body. We do not send unsolicited email except, from time to time, to inform you of any special offers on our web site.

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